Awesome user interface
Track, prioritize, and solve customer tickets.
Multi Channels, Out-of-the-box.
Get in touch with your customers where they are.
New incoming emails create tickets automatically.
Qualify your customers queries with a customizable website form.
Use the Live Chat plugin on your website to instantly engage visitors.
Optimized for productivity
SLAs, Automation, Templates, and Canned Responses.
Odoo Helpdesk is optimized for your team's productivity:
Create your SLA rules and let Odoo take action automatically.
Automate emails or actions at different stages of ticket resolution.
Define dynamic email templates to automate the most common responses.
Escalate tickets to your manager in just a click.
Invite experts into a live discussion.
Use canned responses in live chat for instant answers.
Sell support contracts
Sell, renew, and upsell easily.
Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.